1.1 Your information
We may collect the following information:
- Your full name.
- Your contact information, this includes an email address and phone number.
- Demographic information such as your address and postcode
We may occasionally ask for other information however this will always be relevant.
1.2 What's this information for?
We ask for this information in order to understand your customer needs so that we can provide you with the best service possible. Examples of what we use your information for:
To contact you regarding your order.
Internal product tracking and performance.
To improve our products and services.
To send occasionally promotional emails regarding products, offers and updates using the email address you provided.
To prevent unauthorised access or disclose to your information we operate physical, electronic and managerial procedures to ensure the information we collect from you online is always safe and secure.
2.1 Cookie use
What is a cookie?? A cookie, is a small file that asks for permission to be placed on your computer's hard-drive. If you agree, the cookie is added and it tracks exactly how you move around on the website. They are able to tailor the site to your personal need's and preferences, which they then gather and remember for future use. You can choose to accept or decline cookies. Declining cookies however may prevent you from taking full advantage of our website.
We mostly use traffic logging cookies to help us identify our most popular pages. From this we can analyse the data to understand our customer needs in relation to both our products and the website. This information is used for statistical analysis purposes only.
Please note, cookies are used on almost every website and will not harm your device. Accepting cookies in no way gives us any access to your device or your personal information. We only ever have access to the information you choose to share with us.
2.2 External links
In places, our website contains links to other relevant, external websites. Please be aware once you have clicked these links and left our site we are no longer responsible for the security of any information you provide them with. Please be cautious when providing information and always check the privacy policies of each individual website if you are unsure on anything.
2.3 Your control
It's your personal information so you have complete control. You may choose to restrict personal information collection or use.
If you've previously provided or agreed for us to use this information for statistical analysis or promotional marketing but you no longer wish to please simply email us and we can remove this right away.
2.4 Third parties
We promise that we will not sell, lease or pass on any of your personal information to third parties, unless we have your permission or are required to do so by law.
We may however, use your information to send you promotional information regarding third parties if we feel it may be of relevance on interest to you.
2.5 Incorrect Information
If you believe that the personal information, we have for you is incorrect or incomplete please email us. We will then be able to remove or amend any information.